Highlights of Carol's Hottest Seminar Topics...
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• The Times They Are Changing—Are You?
"New days, new ways" is the oft repeated phrase as we enter each year. With untested ideas and concepts bombarding us at an ever-increasing pace, how do we know what old ideas to let go and which new ones to adopt? Discover how to become "Change-Friendly" and adapt to events we can't control. Learn how to move beyond your comfort zone to continuously improve your professional and personal life. (45 min-5 hours)
• Leadership During Times of Uncertainty
The powerful 4 C's...The leader as Coach, managing Change, resolving Conflict and inspiring Creativity! Learn the Seven Dynamics of Change and what a leader can do about them. Today's leaders influence their team by building a cooperative relationship, counseling on performance, mentoring and empowering for constant revitalization. (2-5 hours)
• World Class Customer Service
In today's volatile economy, quality customer service is the competitive edge for all service organizations. Learn how to gain the loyalty and trust of your internal and external customers and how to remain calm in the most demanding situations. (1-5 hours)
• Creating Our Dream Team
• Moving Into the 21st Century: What to Take? What to Leave?Master the steps in developing a high-performance team and expand your team's capacity for action. View a six part model for creating a dream team in this highly interactive experience to build on team diversity to strengthen performance. (3-5 hours)
What messages and methods of management, workstyle and dealing with the public are worth pursuing and others best left behind! When experiencing change-Jump Ship, Stay Afloat or Dive In...Which one is right for you? How to deal with the anticipation of change, arrival, the reality and the acceptance of change. Trends will be shared that affect our work situation, home and health. (1-4 hours)
• Put The "Spin" on Your Communications
Communications skills reflect our level of ability and confidence. You may think that good communications skills are a talent that a few "lucky people" are born with. This is a myth-dispel the notion that you don't have such a gift. (1-5 hours)
• Job Burnout is Common...Not Mandatory!
Job burnout, an impairment of motivation to work, is very common among helping professionals. It begins with small warning signals, yet if unheeded, can progress until a person dreads going to work. This seminar provides participants with ways they can overcome/avoid job burnout and gain personal power by thinking powerfully. (1-4 hours)
• Management Skills for Support Staff
Just because your title doesn't say "Manager" doesn't mean you can't harness the power of management skills. Tackle tough personalities and win! Bring out the leader in yourself! Find out how to win the support and respect of all the people you need to and do an exceptional job. (2-5 hours)
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